Main Duties:

• • Assist in the Installation and configuration of computer hardware, software, systems, networks, switches, printers, scanners and PABX Systems;
  • Assist in the security and efficiency of IT infrastructure (access controls, preventive systems backups and firewalls);
  • Monitoring and maintaining computer systems and networks;
  • Responding in a timely manner to service issues and requests;
  • Interact with the users and other 3^rd party teams to assist in troubleshooting, identify root cause, and provide technical support (in person or over the phone or email) when needed;
  • Perform routine/scheduled audits of the systems;
  • Provide assistance in reviewing vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with business needs;
  • Setting up accounts and workstations for new users;
  • Repairing and replacing equipment as necessary;
  • Conduct any other cognate duties as assigned by the Reporting line.